CLUB FAQS

Which package did I sign up for?

No problem, simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show your membership type.

Can I switch membership types?

You can switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments. We process payments for recurring orders 15 days before shipping, so please switch by the corresponding date.

Can I choose the wines for my shipment?

No, the monthly wines are chosen by our Winemaker based on new releases, exclusive bottlings and library wines.

What wines will be in my shipment?

Winemaker’s selection automatically, including both red and white wines from our award-winning portfolio.

Your membership commitment is at least one year from date of sign-up, receiving 6 shipments.  Shipment will automatically continue after one year until you elect to cancel in writing, at which point membership will be suspended without further obligation except for wines billed to your account prior to receipt of written cancellation.

A $50 cancellation fee will apply if you elect to suspend your membership within one-year of joining.  This fee protects our member benefits and any savings we have extended to you under the conditions of membership during this time.

When will the next package be shipped?

The pre-shipment newsletter will be sent out on the 15th of the month prior to shipping. The cut-off date for changes and updates will be 2 weeks later, on the 1st of that month. All shipping will commence on the 15th of the month that the shipments are in (ie. February, April, June, August, October and December).

What is the Will Call Option?

If you elect the Will Call Option, we will hold your wine for pick-up at the tasting room for 45 days, after which your order will be shipped, and associated fees will be applied to your account.

I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

Can I change the address my wine is shipped to?

If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.

Can I add more wine to my package?

Absolutely: anytime. Just send us an email at info@creeksidewine.com

What additional wines are available to me?

As a Wine Club member, you have access to more wines than anyone else. Email info@creeksidewine.comfor a list of current vintage and library wines.

When will my credit card be charged?

Credit cards will be processed on and around the 10th of each month that shipping occurs.

Can the courier leave my wine on my porch?

No. At no time can your wine be left unattended and unsigned for.It must be received and signed by someone 19 years or older.

I forgot my member number...how do I find it?

Log in to your account and view it under Your Account/view and it will show in the right-hand sidebar.

STORE FAQS

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my items arrive?

Delivery times are between 3 to 5 business days depending on your address.

Can I track my shipment?

Our shipping partner is GLS.

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the GLS website to get an estimate date of delivery.

Can the courier leave my wine on my porch?

No. At no time can your wine be left unattended and unsigned for.It must be received and signed by someone 19 years or older.

Problem with your delivered products?

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.